• Return conditions

    You can return one or more unworn items (free of charge within France) within 30 days. They must be returned in their original packaging, with the tags attached and in perfect condition.

    You can try on items

    Items that have been tried on to check the size are not regarded as having been worn. We reserve the right to refuse a return if it is damaged or for hygiene reasons.

     

  • Return an item

    You want to make a return? It's easy, you have 30 days to return your items.

    Here is the procedure to follow:

     

    1. Make a return request

    If you have created an account, just log in and go to My orders, click on the order you wish to return / View order → and Make a return request by filling in the return form.

     

    If you have placed your order as a guest, you can visit our dedicated page.

     

    2. Prepare the parcel

    As soon as your return is authorized, you will receive a Returned Merchandise Authorization (RMA), print this email and put it inside your parcel. Put the item back in its original packaging (shoe box, plastic packaging) and follow the instructions received by email.

     

    3. Send the parcel back

    In France, the customer can use the Colissimo transport label which can be downloaded.

    From another country, you will not have access to the transport label. According to our terms and conditions, the return is at your expense and will have to be made to our warehouse address :

    Lafuma

    SHERPA LOGISTIQUE - MMG
    ZI DU CAPPA
    ST RAMBERT D'ALBON

    It is strongly advised to keep the proof of return stamped by the post office or signed by the merchant. After verification by our warehouse, your refund will be processed within 7 working days.