Here's the procedure to follow to make a return:
1. Request a return
Simply go to the My Orders section of your customer account. After clicking on the order, click on the Request a Return button.
Once the form has been filled in, a request for a return authorization will be sent to Customer Services.
To check whether your returns request has been accepted, simply go to the My returns section, then click on View return→ and follow the instructions displayed.
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If you placed your order as a guest, you can consult our dedicated page. |
2. Prepare the parcel
Put the item back in its original packaging (shoe box, plastic packaging). Your item should still have the its original labels and must not have been worn.
Please enclose a copy of your delivery note or return authorization email with the parcel.
3. Returning the parcel
The parcel must be returned at your expense to our warehouse address:
LOG SMC – Retour Web Lafuma
Zone d’Activité Saint Charles – RD6
13170 Fuveau
FRANCE
Customer Service : +49 8031 860 3034
Items must be returned in new condition and in their original packaging. In the event of a damaged, worn or non-compliant item, Lafuma reserves the right to refuse the return.
To facilitate the processing of your return, please enclose a copy of your Delivery Note with the package.
After verification by our warehouse, you will receive a confirmation email and your refund will be processed within 7 working days.